Job Actions

Job Information

SCA - Service Desk Agent I ITC 1716
BOSSIER CITY LA 71113
Category: Other
  • Your pay will be discussed at your interview
  • **Clearance Level Must Currently Possess: **
    **Clearance Level Must Be Able to Obtain: **
    **Suitability: **
    **Job Family: **

Job code: lhw-e0-90668765

Company Profile

SRA International, Inc., A CSRA Company

Contact Company


Local Information

Laugh while you Look

Sponsored Ads

Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
SCA - Service Desk Agent I ITC 1716
No Active Clearance Required
No Active Clearance Required
Agency Specific
SCA
**

Job Description:**


**General Dynamics Information Technology** and **CSRA** have united to create the premier provider of high-tech IT solutions to the government IT market. Together as **General Dynamics Information Technology** , we deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.


**General Dynamics Information Technology** has opportunities for motivated, customer service oriented professionals to support the Department of Veterans Affairs (VA) Enterprise Service Desk Modernization Program. The VA is undertaking an enterprise-wide migration of its IT infrastructure and support solution, and **General Dynamics Information Technology** will provide technical services for VA on this new managed services program. Join **General Dynamics Information Technology** and be a part of the team of men and women supporting our Veterans in one of the most important enterprise service desk modernization programs!


**JOB DESCRIPTION**


We are seeking experienced Help Desk Technical Support Level I team members at our Bossier City, LA location for all work shifts (24/7 support).


**RESPONSBILITIES & DUTIES**

**Specific responsibilities include:**

?Resolving technical problems

?Answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

?Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records.

?Routing calls to product line specialists, application, or system support specialists, as required.

?Maintaining and updating records and tracking databases.

?Alerting management to recurring problems and patterns of problems.


**QUALIFICATIONS & SKILLS**

**Required:**

?AA or equivalent and good technical knowledge

?Good communication and interpersonal skills

?Familiarity with MS Product Suite and Database Software

?Demonstrated Problem Analysis skills


**Preferred**

?Customer Service Experience


To succeed as a candidate and within this role, you will need to:

?Demonstrate a positive, can-do attitude, with an ability to stay focused on solving the issue at hand, and a communication style that is patient and respectful.

?Embrace and follow establish processes


**# of Openings:**


1


**Scheduled Weekly Hours:**


40


T **elecommuting Options:**


Telecommuting Not Allowed


**Work Location:**


USA LA Bossier City - 6310 E Texas St (LAS004)


**Additional Work Locations:**


**_CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._**


**THINK NEXT. NOW.**


CSRA is tomorrow's thinking, today. To "Think Next. Now." is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.


We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.


Everywhere you look, CSRA is there. We're in our nation's infrastructure, in training and education, in cyber security, in serving veterans who served us--and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.


We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.

More Information »